Our 30-day money-back guarantee
We want Hush to be the thing you reach for when your chest goes tight. If it isn't, you get your money back. Simple as that.
How it works
- You have 30 days from the day your order is delivered to request a refund, for any reason — including simply changing your mind.
- Email support@hushbreathing.com with your order number and the words "refund please" (or anything, really). No return forms, no restocking fees, no interrogation.
- We'll reply within 1 business day with the fastest option for you. In some cases we won't ask you to post the item back at all; where a return is needed, we'll give you the return address and the return postage is covered by you unless the item arrived faulty.
- Once approved (or once the return is scanned by the carrier), your refund is issued in full to your original payment method. Banks typically take 3–10 business days to show it.
Faulty, damaged or incorrect items
If your Hush arrives damaged, faulty, or isn't what you ordered, email us a photo within 30 days and we'll replace it or refund you in full, including any postage. This is on us, always.
Bundles
Multi-pack orders (2-Pack, 3-Pack) are covered by the same guarantee, in full or in part — keep what you love, return the rest.
Your consumer rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law or any equivalent consumer protection law in your country. If a product fails to meet a consumer guarantee, you are entitled to the remedies those method. Banks typically take 3–10 business days to show it.
Faulty, damaged or incorrect items
If your Hush arrives damaged, faulty, or isn't what you ordered, email us a photo within 30 days and we'll replace it or refund you in full, including any postage. This is on us, always.
Bundles
Multi-pack orders (2-Pack, 3-Pack) are covered by the same guarantee, in full or in part — keep what you love, return the rest.
Your consumer rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law or any equivalent consumer protection law in your country. If a product fails to meet a consumer guarantee, you are entitled to the remedies those laws provide.
Questions? Email support@hushbreathing.com — a real person reads it.